Our preferred payment is RME, Revolution Money Exchange.
If you have an RME account, just use the money order method as your form of payment and then send your RME e-mail address.
If you are not familiar with RME, it is a MoneyExchange account that allows you to instantly send or receive money online to another accountholder, for FREE. Please go to my page at http://www.petfriendlytravelsupplies.com/ (copy & paste) to get a referral link to sign up. Use this referral link to sign up today and receive a $25 sign up bonus.
We also accept Google Checkout, PayPal and Money Orders.
Payments are due within 24 hours via RME, Google checkout or PayPal . If paying via money order, please mail to the provided address. Payments must reach us within 10 days.
Please provide a physical address. No P.O. Boxes.
Our items are shipped out of different warehouses. So if you order more than one item, they may come packaged separately. Alot of times we can combine shipping, but if ordering products that are from different locations, we cannot provide the combined shipping discount. After placing your order, we will process it within 24 business hours. Then the item gets shipped from our warehouse. Usually takes between 1-5 business days.
Our items are always available. Yet there are times when something may become out of stock at the last minute. In this case, we will either offer you a refund or you can choose to wait for the item to come back in stock. Usually only takes 1-2 weeks, depending on the item.
A 20% restocking fee will be charged and customers will be responsible for returned shipping for all non-defective returns.
Pet Friendly Travel Supplies is always concerned about your satisfaction. However, we regret that dog apparel, cannot be returned to us to protect the health of our customers dogs. Unless there is a defect in workmanship in which case we will replace with an identical product.
All Pet Gear products are sent directly from the manufacturer. If there is a problem with these items, such as any defects, please let me know first, and then I will give you the information for the manufacturer. You will deal directly with them.
If you want to leave comments and submit photos of your pet using our products, go to www.petfriendlytravelsupplies.com and follow the links.