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I see you accept RME. What is this?
How Much Is Shipping?
Do you charge sales tax?
What payment methods do you accept?
Do you accept returns?
What shipping method do you use?
How long before my item will be shipped?
Do you ship outside the US?
Are your items new or used?
Can you expedite shipping?
Do you offer combined shipping?
Can I send you a picture of my pet using your product?
How do I choose the color of the item that I want?
Do your items come from New York?
Where is my package?
Can we reach you by phone?
How do I measure my dogs girth?


I see you accept RME. What is this?
RME stands for Revolution Money Exchange. MoneyExchange is an easy and reliable way to send and receive money online between accountholders. It’s a great way to exchange money with friends, colleagues, or online sellers. It’s easy, reliable and secure. To sign up for this completely free service, go to my home page at http://petfriendlytravelsupplies.com/ (copy & paste) to get a referral link. Use this referral link to sign up today and receive a $25 sign up bonus.

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How Much Is Shipping?
Shipping Charges are stated in each auction. If you purchase more than 1 item, please contact us before ordering to see if your products qualify for combined shipping. If you are outside of the US, please contact us with your address and the items you are looking to purchase, for a shipping quote.

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Do you charge sales tax?
Pet Friendly Travel Supplies charges sales tax to NY residents only.

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What payment methods do you accept?
Our preferred method of payment is RME, Revolution Money Exchange. (just send your RME e-mail address) We also accept Google Checkout, PayPal and money orders.

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Do you accept returns?
Yes, we do accept returns. However, we charge a 20% restocking fee for all non-defective items. You will be given a full refund of the item, minus shipping. And you will be responsible for returned shipping costs. Pet Friendly Travel Supplies is always concerned about your satisfaction. However, we regret that dog apparel, cannot be returned to us to protect the health of our customers dogs. Unless there is a defect in workmanship in which case we will replace with an identical product.

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What shipping method do you use?
Depending on the item. We ship mainly USPS. But also use UPS, Fed-Ex and DHL.

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How long before my item will be shipped?
After cleared payment, we process your order within 24 hours. It usually takes between 1-5 business days for orders to be shipped out.

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Do you ship outside the US?
Please contact us first with your location and the items you are looking to purchase. Most items we will ship outside the US. Yet you will have to pay the appropriate S/H charges.

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Are your items new or used?
All of our items are brand new, never been used.

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Can you expedite shipping?
No, we do not expedite shipping.

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Do you offer combined shipping?
Please check with us first on combined shipping. Our items come from different warehouses. If the items you're interested in come from the same warehouse, we will combine shipping. If they come from different warehouses, they will be shipped separately. Unfortunately, most of our larger items do not qualify for combined shipping.

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Can I send you a picture of my pet using your product?
Absolutely!! If you want to leave comments and submit photos of your pet using our products, go to www.petfriendlytravelsupplies.com and follow the links.

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How do I choose the color of the item that I want?
Some of our items are available in different colors. If you checkout with paypal, you can add a note to let us know your color choice. If you use google checkout, please send us a separate e-mail (info@petfriendlytravelsupplies.com) indicating your color choice. If we do not receive a color choice within 24 hours, we will send our most available color.

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Do your items come from New York?
We ship some of our items from NY. However, most items come from different warehouses located in different states.

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Where is my package?
If you haven't received your package yet, please e-mail us at info@petfriendlytravelsupplies.com. Please remember that not all of our products are shipped from NY. They come from different warehouses in different states, depending on the product, so it may take a little longer to reach you. If you need to know where your product will be coming from, please e-mail us.

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Can we reach you by phone?
If you need to contact us for any reason, please use the contact link at the bottom of the page. We run an online internet business, so we take all questions through e-mail via the internet.

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How do I measure my dogs girth?
Measure around the largest part of your dogs chest.

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Last Updated: 16 Nov 2009 14:36:09 PST home  |  about  |  terms  |  contact
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